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Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Delivery and Standard setups are free for most of our rental products for any order that is within 25 driven miles from our business location (1562 Juliesse ave. Sacramento, CA 95815) and meets the minimum order requirements for that area.
Q.What is a standard setup?
A.A standard setup is a setup that is no more than 100 feet from the delivery truck, where the path to the setup area is clear, smooth, without incline, decline, stairs, hills, mountains, rivers, streams, creeks, bridges, or any other unusual terrain. In other words “Flat”. The path must be wide enough for equipment to easily roll through to the setup location. Equipment dimensions along with rolled up sizes can be found by clicking on the “More Info…” link on each item. In most cases your delivery team will consist of one man and a hand truck. Please contact us in advance if your event does not meet our standard setup requirements or if you have questions. Additional fees may apply.
Q.What cities do you deliver to?
A.We are located in Sacramento and service the greater Sacramento area including Rio Linda, Yuba City, Wheatland, Olivehurst, Lincoln, Plumas Lake, Monument Hills, Elverta, and other cities in Northern California. We do not charge travel fees for the greater Sacramento area, however, due to high fuel and labor cost, there may be a travel fee added to your order. Please call our office for a current quote.
(916) 538-0395
Q.What Surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.What about Staking down the units?
A.Good Times Jump uses stakes to secure most inflatables or bounce houses. However, it is the customer's responsibility to locate any underground utilities and sprinkler systems before the event and Good Times Jump is not responsible for any damage to underground utilities or sprinkler systems caused by staking in unmarked locations. It is recommended to call 811 before the event if there are any concerns about underground utilities or sprinkler systems.
Q.How long does it take to set up and take down? Is this included in my rental times?
A.We may show up as early as 7:00 am on the day of your event or if needed by our team we may deliver the day before. We will Notify you at least 24 hours if this is needed by our team. If you need any accommodations when it comes to delivery or pickup times. Please select the, 'time sensitive' delivery option on the customer info page. We will then give you a call to confirm when you'd like it delivered and picked up.
Our pick up times depend on how many rentals we have out and the pick up times of the other events scheduled for that day. Your driver could show up right at the end of your party time or be there up to 4 hours after your scheduled pickup time. For Parks and Businesses events we need a delivery and pickup window of at least one hour. On overnight orders, we will pick up at our convenience. If you have a special need please let us know when you place your order.
Typically, pickups take place no later than 9 pm the night of your event. At times, we may need to pick up your items the next day. If this happens, you would get extra time with the inflatable at no extra cost.
Q.How big are the bounce houses?
A.Our Jumpers, Interactive Games and Water Slides, all very in size. You can find the Actual size, Required Setup Area by clicking on the More Info… link on each item.
Q.What about the bigger inflatables? Any special requirements?
A.Check the requirements listed with each inflatable by clicking on the More Info… link on each item. Also, make sure you have at least a 30" (for standard jumps) and a 4 feet in width (for larger combos and water slides) and easy access to the setup area. Some inflatables can weigh up to 650 pounds so we need a CLEAR PATH with ample room.
Q.Can I keep the jumper overnight?
A.Yes. The Inflatable, jumper, or other party equipment must be in a secured location like a backyard, fenced-in area, or inside a building. There will be a small additional charge for this service. Good Times Jump reserves the right to deny this service if deemed necessary. Good Times Jump also reserves the right to cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of damage or theft.
Q.How are your inflatables and party equipment cleaned and maintained?
A.Good Times Jump cleans and sanitizes all inflatables and equipment after every use. Customers are responsible for keeping the equipment reasonably clean and will be charged a cleaning fee or the cost of replacing the unit if it is excessively dirty or damaged by prohibited substances or activities such as silly string, glitter, food, drinks, candy, foam, trash, or confetti.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. The customer is not responsible for normal wear and tear on the units, but they are responsible for damages caused by failure to follow the safety rules or negligence. For example, if the damage is caused by not turning off the blower in high winds, the customer will be responsible for all damages including the replacement of the unit or the blower. It is important to read and follow the safety rules so that you can operate the unit correctly and avoid any damages.
Q.Do we have to keep it plugged in the entire time?
A.Yes. Most bounce houses and other inflatables are powered by an electric blower, which is plugged into an electrical outlet. The blower continuously pumps air into the bounce house in order to keep it inflated and safe.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks, but most parks do NOT have electricity. If you want to set up at a park, you will most likely need to rent a generator. We rent generators at a reasonable cost. Your generator will come with a full tank of gas guaranteed to run for at least 6 hours. Also, parks may require a reservation or are first come, first serve. It is important to contact the park or location where you plan to set up the jumper to find out what their policies are regarding inflatable rentals. They may have specific rules or regulations that must be followed, such as hours of operation or designated areas for setup. It is best to check with them in advance to ensure that your rental is in compliance with their policies and to avoid any unexpected issues.
It has been our experience that it is best to rent our generator. We know our equipment and we guarantee that our equipment will work well with our generators. Many times customers will bring their own generator or plan on using electrical outlets at the park and find out that the park outlets do not work or their generator is not strong enough to power our equipment. If this happens we may not have a generator available on the day of your event and if we do have one available we will charge you double the price for the generator. RENT OUR GENERATOR IN ADVANCE!!!. In addition, if you wish to cancel your park order you must cancel at least one day by 4:00pm Pacific Time. Same day cancels are non refundable and cannot be applied to rain checks.
ALL PARK JOBS MUST BE PAID IN FULL AT LEAST 24 HOURS IN ADVANCE.
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please HAVE EXACT CHANGE as our drivers do not carry change.
Q.Do you require a deposit?
A.Yes, Good Times Jump requires a 25% non-refundable deposit to secure your order, which can be made through cash, check, or credit card. Cancellations must be made by 4:00 PM Pacific Time the day before the event to receive a rain check valid for one year from the date of your previously scheduled event, otherwise, the deposit will not be refunded or placed on a rain check. Good Times Jump does not give refunds for inclement weather or non-use.
Q.Can we see a copy of your contract and safety rules?
A.Yes. Click on this link to view our contract and safety rules (view the link)
Q.Are you insured?
A.Yes, safety is very important and it is important to choose a reputable company that carries insurance. It is recommended to ask for an insurance certificate when shopping for rental equipment. If an "additional insured" needs to be added to the policy for your event, we can easily add it for an additional fee.
Q.How many kids can play safely in the jump house?
A.Most of Good Times Jump’ bounce houses can safely accommodate 8-10 children under the age of 12. The older and larger the occupants are, the greater the risk of overcrowding and injury. It is recommended to have no more than 4 to 6 teenagers or less than 5 adults per unit. The customer is responsible for supervising their guests, particularly young children to ensure their safety. Food items, shoes, sharp objects or pointed items should not be allowed in the unit. If there is malfunction with any of our rental items, all participants should exit the unit immediately and call us for advice or technical assistance at 1-877-916-5867.
Q.What kind of supervision is necessary?
A.Always have an adult present to supervise. This person should have reviewed and understood both the contract and the safety rules posted on the unit itself. Never allow the users to be unsupervised in or around the unit. Never allow more users than the maximum number of users per age group as described within this lease and on the unit itself. Never place a hose or water on or into the unit unless authorized by Good Times Jump. Do not allow horseplay on, in, or around the unit. Always follow the directions for use on the unit itself.
Q.What other rules do I need to follow when operating a bounce castle?
A.Before entering the unit, have the users remove their shoes, eye glasses, belt buckles and any sharp objects. Never play, jump or enter a partially inflated/deflated unit. Never allow the users to climb or play on the outside or inside walls of the unit, columns, netting or roof of the unit. Always follow the number of riders and rules posted on the unit itself. Do not plug or unplug the motor repeatedly as this will cause the motor to burn up and you will be responsible for any resulting damage.
Q.What should I do if there is a problem with the equipment during my party?
A.In the event of a problem or issue with the equipment during your party, you should contact the office of Good Times Jump immediately at 916-384-0898. The company will assist you in resolving the issue over the phone, if possible. If the problem cannot be resolved over the phone, a representative will be sent to your event to address the issue. If the problem is determined to be caused by customer negligence or the customer's electrical system, additional charges may apply. It is important to report any problems during the party, as Good Times Jump cannot be held responsible for issues reported after the party has ended and will not issue any refund.
Q.What happens if it rains on my rental day?
A.In the event of inclement weather, it is ultimately up to the customer to decide whether or not to use the equipment provided by Good Times Jump. The company does not cancel orders due to weather and cannot predict the weather at every location. However, it is important for customers to use caution and follow safety guidelines such as not using the equipment in high winds or during thunderstorms. It is recommended to use common sense and not set up or use the equipment if conditions are deemed unsafe.
Cancellations
If you wish to cancel you must contact us by no later than 4:00 PM Pacific Time the day before your event. If you do not cancel, you will be required to pay the full amount. If you do decide to cancel, the 25% non-refundable down payment/deposit will be put on a raincheck tied to your email address. You can use this for any future rental for up to one year.
Q.How far in advance do I need to reserve?
A.We suggest at least 2-4 weeks before your scheduled party date.